| FREQUENTLY ASKED QUESTIONS
What are your Store Hours?
We're available:
7:30AM – 6:30PM Monday thru Friday
8:00AM-5:00PM Saturday.
(All times are CST / CDT)
Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime at (866)626-2502, and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.
What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.
Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory original unless otherwise noted. These are the same parts you would purchase from the dealer.
Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
How long before my order ships?
In stock orders usually ship within 24 hours after payment is received.
Do you ship outside the United States?
Not at this time.
Do you ship hazardous materials (Hazmat)?
At this time we do not ship hazardous materials (Hazmat) such as supplemental inflatable restraint modules (airbags), seat belt pretensioners, gas charged cylinders etc…
Which credit cards do you accept?
We accept Visa, MasterCard and American Express.
What method of shipping do you use?
Our preferred method of shipping is Fedex Ground. They give excellent service, are extremely reliable and very reasonably priced. Note that due to the many factors that effect shipping charges, such as changes in packaging standards and oversize charges, the shipping charges on your order are estimated. If there is a change in the shipping charges on your order, you will be contacted for you approval of these changes prior to your account being charged.
What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 3PM CST.
What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, WE TAKE BACK ANYTHING WE SELL. We accept returns up to 30 days from date of sale. We do not charge restocking fees. We will even arrange return freight for you. Just pack the part up in its original package and we'll send someone for it. Return shipping charges will be deducted from your refund.
We just ask for a couple of courtesies. We can not take back used, installed or tried parts. Parts must be in sellable condition and in their original packaging. You do not need a return authorization, but we would like to be informed via e-mail, phone or whatever so that we can expect the part and credit the correct account in a timely manner when it gets here. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria.
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you. |